Introduction
This Privacy Policy applies to information shared with LuiTours through this website, contact forms, booking forms, email, phone calls, WhatsApp, social media messages and direct travel communication. We use guest information only for legitimate travel planning, booking administration, customer support, accounting, website improvement and communication connected to our services.
By contacting LuiTours or submitting an enquiry, you agree that we may use your information in the ways described below. We aim to keep the process simple, respectful and limited to what is needed for your trip.
Information We Collect
When you make an enquiry or booking, we may collect your name, email address, phone or WhatsApp number, country of residence, preferred travel dates, number of travellers, ages of children, destinations of interest, accommodation level, budget range, dietary notes, special requests and message details.
For confirmed bookings, we may request additional details such as arrival and departure flights, passport names where required by suppliers, rooming preferences, emergency contact information, medical or mobility notes relevant to safe operation and any information needed for permits, domestic flights or accommodation reservations.
How We Use Guest Information
We use guest information to answer questions, prepare itineraries, check availability, create quotations, reserve accommodation, organize guides and vehicles, arrange transfers, coordinate park permits, support Kilimanjaro climbs, manage domestic flights where included and provide travel documents or pre-trip guidance.
We may also use information to improve website content, understand which trips guests are interested in, manage records, prevent spam or misuse and follow up on active enquiries. We do not sell guest personal information.
Booking and Inquiry Communication
When you contact LuiTours, we may reply by email, phone, WhatsApp or another communication channel you used. Travel planning often requires follow-up questions about dates, route flow, comfort level, flight times, dietary needs and payment steps. We keep communication focused on helping you make an informed decision.
If you ask us to stop contacting you about an enquiry, we will respect that request unless we must keep certain information for confirmed bookings, legal records, payment administration or safety reasons.
Payment Information Handling
Payment details are handled through the agreed payment method, bank process or payment provider. LuiTours does not need to publish or store full card details on this website. We may keep transaction references, invoices, receipts, deposit records and balance details for booking administration and accounting.
Guests should avoid sending full payment card numbers through ordinary email or WhatsApp. If a third-party payment provider is used, that provider will have its own privacy and security terms.
Cookies and Analytics
The website may use cookies, server logs, analytics tools or similar technologies to understand page performance, device type, browser behavior, referral sources, popular tours and enquiry paths. This helps us improve navigation, content quality, page speed and the planning information available to guests.
You can manage cookies through your browser settings. Some website features may work less smoothly if cookies are disabled.
Third-Party Services
To operate trips, confirmed guest information may be shared with relevant service partners such as lodges, camps, hotels, park authorities, domestic flight operators, transfer providers, guides, activity suppliers and payment or communication providers. We share only what is reasonably needed for the service being arranged.
Our website may also link to external platforms such as WhatsApp, Facebook, Instagram, Google Maps, review websites, payment services or airline websites. Those platforms are not controlled by LuiTours and have their own privacy practices.
Email and WhatsApp Communication
Email and WhatsApp are practical channels for travel planning, especially when guests are already moving between destinations. We may use them to send proposals, answer questions, confirm pickup times, request missing details, share emergency contact information or support guests during travel.
Please remember that messaging platforms have their own privacy policies. Avoid sending sensitive information unless it is necessary for your booking.
Data Security
We take reasonable steps to protect guest information from unnecessary access, loss, misuse or disclosure. Access is limited to people who need the information for enquiries, reservations, operations, accounting or guest support. No online system can be guaranteed perfectly secure, but we aim to handle information responsibly and carefully.
Data Retention
We keep enquiry information for as long as needed to respond, follow up and maintain business records. Confirmed booking records may be kept longer for accounting, legal, supplier, tax, insurance or customer-service reasons. When information is no longer needed, we may delete it, archive it securely or anonymize it.
Guest Rights
You may contact us to ask what information we hold about you, request corrections, update communication preferences or ask us to delete information where deletion is practical and not restricted by legal, accounting, safety or confirmed booking requirements.
For privacy requests, contact info@luitours.com with enough detail for us to identify your enquiry or booking.
Children's Privacy
Family safaris and child travellers may require age, dietary, rooming or safety information. This information should be provided by a parent, guardian or responsible adult traveller. We do not knowingly collect information directly from children for marketing purposes.
Policy Updates
We may update this Privacy Policy when our services, website features, communication methods or legal requirements change. The current version published on this page is the version that applies when you use the website or contact us.
